Return Policy

Our Commitment

At Jyxallankhod, we are committed to providing exceptional gift wrapping services. Your satisfaction is our priority, and we stand behind the quality of our work.

Service Satisfaction Guarantee

If you are not completely satisfied with our gift wrapping service, please inform us immediately upon receiving your wrapped gift. We will work with you to address any concerns and ensure you are happy with the final result.

Rewrap Policy

If there is an issue with the wrapping quality, we will rewrap your gift at no additional charge under the following conditions:

• The issue is reported within 24 hours of service
• The wrapped gift has not been damaged or altered after leaving our studio
• The original materials are still available or you approve alternative materials
• The gift is returned to our studio in its wrapped condition

Refund Policy

Refunds may be issued in the following circumstances:

• Service was not performed as agreed
• Materials used were significantly different from what was requested
• The wrapping quality does not meet our professional standards

Refund requests must be made within 48 hours of service. Refunds will be issued to the original payment method within 5-7 business days.

Non-Refundable Services

The following are not eligible for refunds:

• Custom design consultations and planning time
• Services where you provided your own materials
• Damage to wrapping that occurred after leaving our studio
• Change of mind after service completion
• Rush service fees

Damaged Items

While we take utmost care with all items, Jyxallankhod is not responsible for damage to the gift contents during the wrapping process unless caused by gross negligence. We recommend informing us of any particularly fragile items before service.

Cancellation Policy

For scheduled appointments:

• Cancellations made 24 hours or more in advance: No charge
• Cancellations made less than 24 hours in advance: May incur a cancellation fee
• No-shows: May be charged the full service fee

For bulk or corporate orders, custom cancellation terms may apply as outlined in your service agreement.

How to Request a Refund or Rewrap

To request a refund or rewrap service:

1. Contact us as soon as possible at +1 314 899 7973 or correspondence@jyxallankhod.world
2. Provide details about your service and the issue
3. If applicable, return the wrapped gift to our studio
4. Our team will assess the situation and work with you on a resolution

Quality Standards

All our gift wrapping services meet the following standards:

• Clean, crisp folds and corners
• Secure tape placement that is not visible
• Properly tied and positioned ribbons
• Coordinated materials and colors as requested
• Professional overall presentation

Contact Us

If you have questions about our Return Policy or need to request a refund or rewrap, please contact us:

Jyxallankhod
7425 Melrose Ave
University City, MO 63130
United States
Phone: +1 314 899 7973
Email: correspondence@jyxallankhod.world